Apr 9
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In this episode of "AWS Show and Tell - Integrating MCP Server Applications with Amazon Connect", we'll demonstrate how to bridge the power of Model Context Protocol (MCP) servers with Amazon Connect's contact center capabilities using Bedrock AgentCore Gateway. Through a practical integration example, you'll learn how to transform your APIs, Lambda functions, and services into MCP-compatible tools that AI agents can leverage directly within the Amazon Connect environment. We'll walk through the complete integration process: configuring a Bedrock AgentCore gateway to enable MCP compatibility, properly formatting Discovery URLs for secure authentication, associating your Connect instance with the gateway, and making third-party MCP applications accessible to your contact center agents. You'll see how the gateway acts as the critical bridge that converts your existing services into tools that AI agents can seamlessly interact with. Whether you're looking to enhance your contact center with custom AI capabilities, integrate specialized tools into your agent workspace, or extend Amazon Connect's functionality with MCP-compatible services, this session will show you the practical steps to make it happen in production. Get ready to unlock new possibilities for your contact center by connecting the MCP ecosystem with Amazon Connect! Amazon Connect AI Agents Workshop https://bit.ly/4bhd91u Amazon Connect Enablement YouTube Channel https://www.youtube.com/@AmazonConnectEnablement Amazon Connect Assistant Blog https://aws.amazon.com/blogs/contact-center/create-smarter-contact-center-experiences-with-the-amazon-connect-assistant/ https://docs.aws.amazon.com/connect/latest/adminguide/3p-apps-mcp-server.html