Building a Smart Call-Center Agent with OpenAI Agent Builder

Description

In this video, Godfrey Nolan walks through how to build an AI-powered Call Center Agent using the latest tools from OpenAI, including GPT-5.1, Agent Builder, Model Context Protocol (MCP), ChatKit, Twilio integration, and fine-tuning workflows. This session covers the full end-to-end process of creating a modern AI agent for customer support. What You Will Learn: * How to build an agent using OpenAI Agent Builder * How to fine-tune a model for domain-specific tasks * How to use MCP for secure context integration * How to deploy your agent with ChatKit and Twilio * How to set up tools including Ngrok, MCP Inspector, and supporting SDKs Tools and Technologies Covered: OpenAI Agent Builder, MCP, fine-tuning, ChatKit, Twilio real-time calls, file storage for reference materials, core values and FAQ handling, and deployment workflows. Resources Included: * GitHub starter template * OpenAI fine-tuning guide * OpenAI ChatKit starter app * OpenAI real-time Twilio demo Find the code here - https://github.com/godfreynolan/agent_builder