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In the realm of IT service management, a crucial question arises: why does Site Reliability Engineering, or SRE, exist? To understand this, it's essential to delve into the principles of SRE and its role in ensuring site reliability. By adopting SRE principles, organizations can effectively manage service level agreements, minimizing downtime and optimizing incident management. This approach is deeply intertwined with DevOps practices, which aim to bridge the gap between development and operations teams. By implementing SRE, companies can enhance their service management capabilities, leading to improved overall system reliability and efficiency. In this video, we'll explore the core reasons behind the existence of SRE, shedding light on its significance in modern IT infrastructure and its impact on service management. By grasping the fundamentals of SRE, you'll gain a deeper understanding of how it contributes to the smooth operation of complex systems, making it an indispensable component of contemporary IT service management.