The Agent Factory: Building a Platform for Enterprise-Wide AI Automation

Description

In this talk we will explore what it takes to build an enterprise-ready AI automation platform at scale. The topics covered will include: * The Scale Challenge: E-commerce environments expose the limitations of single-point AI solutions, which create fragmented ecosystems lacking cohesion and efficient resource sharing across complex, knowledge-based work. * Root Cause Analysis Success: Flipkart’s initial AI agent transformed business analysis from days-long investigations to near-instantaneous insights, proving the concept while revealing broader platform opportunities. * Platform Strategy Evolution: Success across Engineering (SDLC, SRE), Operations, and Commerce teams necessitated a unified, multi-tenant platform serving diverse use cases with consistency and operational efficiency. * Architectural Foundation: Leveraging framework-agnostic design principles we were able to emphasize modularity, which enabled teams to leverage different AI models while maintaining consistent interfaces and scalable infrastructure. * The “Agent Garden” Vision: Flipkart’s roadmap envisions an internal ecosystem where teams discover, deploy, and contribute AI agents, providing a practical blueprint for scalable AI agent infrastructure development. About the Speaker Virender Bhargav is a seasoned engineering leader whose expertise spans business technology integration, enterprise applications, system design/architecture, and building highly scalable systems. With a deep understanding of technology, he has spearheaded teams, modernized technology landscapes, and managed core platform layers and strategic products. With extensive experience driving innovation at companies like Paytm and Flipkart, his contributions have left a lasting impact on the industry. https://www.linkedin.com/in/virender-bhargav/