How to Manage AI Agents with Agentforce Observability

Description

In this demo, we show you how to use Agentforce Observability to get a complete picture of agent performance and impact in your enterprise. Agentforce Observability provides the tools you need to ensure your AI agents are meeting deployment goals and delivering high-quality customer experiences. Whether you are a business leader looking at Agent Analytics or a builder diving into session reasoning and Agent Health Monitoring, this demo covers the essential features for AI agent optimization. Discover how to identify underperforming topics, troubleshoot agent reasoning, and react to live issues with near real-time alerts. What You’ll Learn: ✅ How to track agent performance against deployment goals using Agent Analytics. ✅ Ways to identify specific agents needing revision through Quality and Effectiveness metrics. ✅ How to use Insights to spot performance trends and underperforming topics. ✅ Techniques for troubleshooting agent behavior by revealing underlying reasoning and conversation paths. ✅ How to monitor live sessions and set health alerts with Agent Health Monitoring. Timestamps: 0:00 Introduction to Agentforce Observability 0:32 Tracking Goals with Agent Analytics 1:01 Measuring Agent Effectiveness and Quality 1:35 Using Insights to Identify Performance Trends 2:05 Analyzing Sessions, Intents, and Agent Reasoning 2:10 Troubleshooting with Voice Call Playback 2:35 Real-Time Agent Health Monitoring and Alerts 3:05 Building an Evolving Agentic Enterprise Resources & Links Learn more about Agentforce Observability: https://www.salesforce.com/agentforce/observability/ Learn what makes Agentforce different: https://www.agentforce.com Watch more Agentforce demos: https://youtube.com/playlist?list=PLnobS_RgN7JYy1nb5elNEExQFlIPa-2m_&si=bCdj5V-Aoh19lVlQ #Agentforce #Salesforce #AIAgents #AgentforceObservability #AIDemo #AgentPlatform #AgenticEnterprise Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook: https://www.facebook.com/salesforce Twitter: https://www.twitter.com/salesforce Instagram: https://www.instagram.com/salesforce LinkedIn: https://www.linkedin.com/company/salesforce About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.