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How do we manage the AI that manages our IT systems? As enterprises move toward autonomous operations powered by AI agents, the challenges of complexity, trust, and control are greater than ever. In this episode, Red Hat CTO Chris Wright sits down with Bernd Greifeneder, Founder and CTO of Dynatrace, to discuss how to build a reliable foundation for the future of agentic AI. They dive into the necessity of causal AI, the paradox of observing AI agents, and why high-quality data is the key to building trust. 00:00 - Introduction to autonomous AI agents in enterprise IT 01:33 - How AI helps manage modern application complexity 04:43 - Using causal AI for deterministic root cause analysis 07:16 - Combining the power of causal and generative AI 08:33 - The critical importance of real-time, high-quality data 12:49 - Building trust and minimizing hallucinations in AI agents 15:58 - The challenge of observing the AI agents themselves 20:07 - The role of open standards for a collaborative AI ecosystem 22:51 - Connecting technical observability to business outcomes 25:02 - A pragmatic approach to adopting AI in your organization 27:31 - How AI will shift the future of the engineering workforce Learn More: See how the Red Hat and Dynatrace partnership helps automate and manage complex hybrid cloud environments: https://www.redhat.com/en/partners/dynatrace Struggling with complexity? Here are six ways AIOps can help IT operations: https://www.redhat.com/en/blog/6-benefits-aiops Learn how Red Hat AI helps with building AI agents: https://www.redhat.com/en/blog/building-enterprise-ready-ai-agents-streamlined-development-red-hat-openshift-ai Follow us: Chris Wright: https://www.linkedin.com/in/chris-wright-b733851/ Chris Wright: https://twitter.com/kernelcdub Bernd Greifeneder: https://www.linkedin.com/in/bernd-greifeneder-36239/ What is Technically Speaking? Technically Speaking taps into emerging technology trends with insights from leading experts across the globe and Red Hat CTO Chris Wright. The series blends deep-dive discussions, tech updates, and creative short-form content, solidifying Red Hat’s role as a pioneer in technology innovation and open source thought leadership. Want to participate? Leave us a comment if there's a topic or a guest you'd like to see featured. Watch More Technically Speaking: YouTube Playlist: https://www.youtube.com/playlist?list=PLbMP1JcGBmSGfI0Rl4s6PpycLF4rZcfW8 Show Page: https://www.redhat.com/en/technically-speaking Subscribe to Red Hat's YouTube channel: https://www.youtube.com/redhat/?sub_confirmation=1 #RedHat #AgenticAI #Dynatrace #AIOps