Apr 14
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Chris Umbel runs site reliability for Zscaler, a global zero-trust security cloud. His team handles 150,000 alerts and 120 incidents monthly - often pulling in 30+ engineers per bridge. Zscaler's teams need to get to root cause fast enough to matter. Chris walks through why Zscaler's environment is particularly complex, how they evaluated AI SRE solutions, and how they plan to leverage AI for prod to truly free up engineering capacity. In this session, you'll see how Zscaler: • Evaluated AI SRE solutions • Validated AI accuracy before relying on it for real incident triage • Reduced engineering toil to free up capacity for proactive work To learn more about Zscaler's use cases for Resolve AI: • Read Zscaler's customer story: https://resolve.ai/customers/zscaler • Watch this tech talk with Zscaler's VP of Eng, Duncan Winn: https://resolve.ai/blog/tech-talk-how-zscaler-uses-AI-for-prod To join the conversation, follow us on: • X: https://x.com/resolveai • LinkedIn: https://linkedin.com/company/resolveai/