
Architecting Intelligence (The Tri-Nature of Agentic AI)
Hassan Habib
At Money20/20 USA, we spoke with Dan O’Malley, CEO of Engageware, to explore how the company is redefining customer engagement through agentic AI with a focus on regulated industries like banking and financial services. 💡 In this interview: - What Engageware does and its mission to simplify intelligent customer engagement - Why Dan O’Malley joined Engageware and what excites him about leading the company - The real-world use cases of agentic AI and how it’s transforming financial institutions - How Engageware supports regulated industries with compliant, secure AI systems - The biggest opportunities for Engageware in the next 3–5 years - What truly sets Engageware apart in today’s fast-evolving AI landscape 🎥 Filmed live at Money20/20 USA 2025, where global fintech innovators shape the future of financial technology. 👉 Subscribe to Financial IT for more exclusive interviews: https://www.youtube.com/@FinancialITMagazine #Money2020 #Engageware #DanOMalley #FinancialIT #AI #AgenticAI #CustomerEngagement #Fintech #DigitalTransformation #BankingTechnology #Automation #AIInnovation #RegTech #Money2020USA