Are Azure AI Voice Agents/LLMs/Models Really Worth It? | What Every Business Should Know | Live Demo

Description

Everyone’s talking about AI voice agents that can answer calls, talk naturally, and even replace human call-centre staff — but are they actually worth it? In this video, we’ll explore how Azure OpenAI Realtime models and Azure Communication Services work together to build powerful voice agents for real businesses. You’ll see how these AI agents handle inbound and outbound calls, manage interruptions, sound human-like, and even perform real actions such as booking appointments or logging CRM tickets. We’ll also discuss key points every business needs to know: ✔ How to design secure and compliant voice agents using Azure’s shared responsibility model ✔ How multilingual conversations work in real time ✔ How RAG (Retrieval-Augmented Generation) helps the agent answer from documents, menus, or PDFs ✔ How transcription, analytics, and cost tracking can be enabled for call reporting ✔ How to integrate with Power Automate, CRM systems, and APIs ✔ How to make the AI smart enough to escalate to a human when needed By the end, you’ll know whether Azure AI Voice Agents are ready to replace traditional call centres and how to build one step-by-step. 🔹 Tools Used: Azure OpenAI Realtime API, Azure Communication Services, Azure AI Speech, Azure AI Search, Azure Key Vault, Power Automate 🔹 Ideal For: AI developers, cloud architects, startups, and businesses exploring AI-powered customer communication Stay tuned till the end — I’ll also share cost details and tips on designing secure, enterprise-ready AI voice solutions on Azure. TIMESTAMPS: 0:00 - Intro 1:02 - Incoming and Outgoing Call Handling 3:00 - Demo: Call Handling 5:30 - Voice Quality and Interruptions 7:10 - Demo: Voice Quality and Interruptions 8:47 - Staying on Topic 10:12 - Demo: Staying on Topic 11:39 - Personlaisation & Information Lookup 13:15 - Demo: Personlaisation & Information Lookup 15:23 - Mulitlingual Support 16:55 - Demo: Mulitlingual Support 18:34 - Natural Call Endings/Disconnections 19:27 - Demo: Natural Call Endings/Disconnections 21:01 - Call Logs and Cost Tracking 24:32 - Demo: Call Logs and Cost Tracking 25:22 - RAG (Retrieval augmented generation) 27:51 - Demo: RAG (Retrieval augmented generation) 30:20 - Call Transfer 31:46 - Demo: Call Transfer 33:09 - Function calling - email 34:37 - Demo: Function calling - email 37:13 - Compliance and Governance 40:03 - Security and Authorisation 42:43 - Outro