
Engageware: The Future of Agentic AI in Financial Services | Money20/20 USA
Financial IT
As AI becomes an active player in strategic decision-making, one question becomes crucial: how do we ensure that intelligent systems act ethically and stay aligned with human values? In this conversation, experts explore the intersection of strategy, ethics, and AI governance — discussing the need for clear purpose, defined values, and strong human oversight in the age of generative and agentic AI. You’ll learn: Why strategy must serve as a moral compass in AI-driven organizations; How to design protocols and feedback loops to prevent AI hallucinations and systemic bias; The importance of human-in-the-loop governance to moderate decision velocity; And why traceability and transparency are essential to keep AI accountable. This discussion highlights that while agents can accelerate decision-making, humans remain essential to interpret context, uphold ethics, and ensure that technology serves strategy — not the other way around. #ArtificialIntelligence #EthicsInAI #AIAgents #AIandStrategy #Governance #HumanInTheLoop