
Engageware: The Future of Agentic AI in Financial Services | Money20/20 USA
Financial IT
Adam Jacob joins us to discuss how agentic systems for building and managing infrastructure have fundamentally altered how he thinks about everything, including the last six years of his life. Along the way, he opines on the recent AWS outage, debates whether we're in an AI-induced bubble, quells any concerns of AGI and a robot uprising, eats some humble pie, and more. SUBSCRIBE: RSS: https://changelog.fm/rss Apple: https://changelog.fm/apple Spotify: https://changelog.fm/spotify Android: https://changelog.fm/android Overcast: https://changelog.fm/overcast Email: https://changelog.fm/email X: https://x.com/changelog Bluesky: https://bsky.app/profile/changelog.com Mastodon: https://changelog.social/@changelog SPONSORS: LINKS: - https://www.anthropic.com/research/agentic-misalignment - https://www.systeminit.com/ CHAPTERS: 00:00 Start the show! 00:43 The AWS outage 04:24 The public's response 07:48 The cloud exodus 12:19 Taking control back 17:37 Who will build it 23:21 Maybe not a bubble 28:36 Robot uprising concerns 30:46 Back to the practical 34:37 AGI locked in the basement 36:25 Real-world value 38:09 From the horse to the car 41:06 Changing Adam's mind 44:50 Humility required 47:38 Infra people resist 51:28 Practical AI slop 57:55 Babysitting or nah? 1:01:08 Improving the loop 1:02:59 A post-AI language 1:06:59 Paying the piper 1:08:54 The agent is the glue 1:12:17 System Init's sauce 1:15:52 What 'custom model' means 1:18:10 Humans in the loop 1:21:31 The MS-DOS era 1:25:19 Positioning System Init 1:29:10 The cloud OS? 1:33:05 The on-prem situation 1:36:35 Selling more than hiring 1:45:57 The sales approach 1:48:49 Every single deal 1:55:19 Wrapping up