
Engageware: The Future of Agentic AI in Financial Services | Money20/20 USA
Financial IT
AI agents are moving from hype to the heart of enterprise IT. In this episode of the AI Proving Ground Podcast, Eric Jones and Ruben Ambrose — two leading AI experts — explore how intelligent, human-guided systems are transforming IT service management, incident response and operational scale to deliver faster resolutions, stronger security and smarter decisions across the enterprise. #AIProvingGround #AIOps #AgenticAI #EnterpriseAI #ArtificialIntelligence #ITAutomation #NVIDIAAI #HPEAI #DigitalTransformation #FutureOfIT #WWT #WWTPresents #AIProvingGroundPodcast Chapters: 0:00 Setting The Stakes In IT Ops 2:26 Inside Service Management And Data Sprawl 6:01 Why Agents Beat Alert Fatigue 10:22 Defining Agents And Human Oversight 13:54 Under The Hood: HPE Private Cloud AI 18:10 Modular Hardware Choices And GPU Roadmap 21:12 Software Stack: NVIDIA NeMo And RAG 24:36 Safety, Privacy, And On‑Prem Control 28:01 Guardrails, Evaluation, And Human In The Loop 31:05 Practical Use Cases Across Incidents And Changes 35:05 ROI: MTTR, Avoided Outages, And Scale 39:03 CapEx Benefits Versus Token Costs 41:00 The Future Of IT Interaction 44:10 Key Lessons And Closing 🔔 Subscribe to WWT on YouTube: https://www.youtube.com/c/worldwidetechnology Connect with us on: LinkedIn: https://www.linkedin.com/company/world-wide-technology Twitter: https://twitter.com/wwt_inc About WWT: World Wide Technology (WWT) is a global systems integrator that provides digital strategy, innovative technology, and supply chain solutions to large public and private organizations. For more about WWT, visit: https://www.wwt.com

Financial IT

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