How AI Agents Are Transforming IT Ops

Description

AI agents are moving from hype to the heart of enterprise IT. In this episode of the AI Proving Ground Podcast, Eric Jones and Ruben Ambrose — two leading AI experts — explore how intelligent, human-guided systems are transforming IT service management, incident response and operational scale to deliver faster resolutions, stronger security and smarter decisions across the enterprise. #AIProvingGround #AIOps #AgenticAI #EnterpriseAI #ArtificialIntelligence #ITAutomation #NVIDIAAI #HPEAI #DigitalTransformation #FutureOfIT #WWT #WWTPresents #AIProvingGroundPodcast Chapters: 0:00 Setting The Stakes In IT Ops 2:26 Inside Service Management And Data Sprawl 6:01 Why Agents Beat Alert Fatigue 10:22 Defining Agents And Human Oversight 13:54 Under The Hood: HPE Private Cloud AI 18:10 Modular Hardware Choices And GPU Roadmap 21:12 Software Stack: NVIDIA NeMo And RAG 24:36 Safety, Privacy, And On‑Prem Control 28:01 Guardrails, Evaluation, And Human In The Loop 31:05 Practical Use Cases Across Incidents And Changes 35:05 ROI: MTTR, Avoided Outages, And Scale 39:03 CapEx Benefits Versus Token Costs 41:00 The Future Of IT Interaction 44:10 Key Lessons And Closing 🔔 Subscribe to WWT on YouTube: https://www.youtube.com/c/worldwidetechnology Connect with us on: LinkedIn: https://www.linkedin.com/company/world-wide-technology Twitter: https://twitter.com/wwt_inc About WWT: World Wide Technology (WWT) is a global systems integrator that provides digital strategy, innovative technology, and supply chain solutions to large public and private organizations. For more about WWT, visit: https://www.wwt.com